{"id":1067,"date":"2026-10-06T16:56:23","date_gmt":"2026-10-06T16:56:23","guid":{"rendered":"https:\/\/270westconsulting.ca\/how-it-works\/"},"modified":"2026-10-22T18:43:12","modified_gmt":"2026-10-22T18:43:12","slug":"how-it-works","status":"publish","type":"page","link":"https:\/\/270westconsulting.ca\/fr\/how-it-works\/","title":{"rendered":"How VAC Claims Work | 270 West Consulting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1067\" class=\"elementor elementor-1067\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-b9960c3 e-con-full w-con page-hero e-flex e-con e-parent\" data-id=\"b9960c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c622d04 w-heading page-hero-h1 elementor-widget elementor-widget-heading\" data-id=\"c622d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How VAC claims work and where we can help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a095ad w-text page-hero-lead elementor-widget elementor-widget-text-editor\" data-id=\"9a095ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The stages are defined. The route, information and follow-up vary from one veteran to another.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d397eb w-text page-hero-sub elementor-widget elementor-widget-text-editor\" data-id=\"2d397eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A VAC claim moves through preparation, filing, VAC\u2019s review and a written decision. We agree on a plan, prepare the application with you and review it together so you control what goes to VAC. When it is ready, we help you file it and stay involved through VAC\u2019s review and decision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffebe33 w-text page-hero-ctas elementor-widget elementor-widget-text-editor\" data-id=\"ffebe33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"\/book-a-consult\/\" class=\"btn-accent\">Book a Free Call \u2192<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-c55eb0d e-con-full w-con section-pad e-flex e-con e-parent\" data-id=\"c55eb0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-153e17f e-con-full w-con section-head e-flex e-con e-child\" data-id=\"153e17f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91808b1 w-text mono-label elementor-widget elementor-widget-text-editor\" data-id=\"91808b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur process\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9442528 w-heading sec-h2 elementor-widget elementor-widget-heading\" data-id=\"9442528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How we work through your VAC claim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8392c8b w-text sec-p elementor-widget elementor-widget-text-editor\" data-id=\"8392c8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>These steps describe our work on a new disability claim. If you have already started an application or received a decision, we begin at the point that applies to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4adf10d e-con-full w-con hiw-steps e-flex e-con e-child\" data-id=\"4adf10d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57e435a e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"57e435a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e929d1e e-con-full w-con e-flex e-con e-child\" data-id=\"e929d1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-441393e w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"441393e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t01\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e4a06a e-con-full w-con e-flex e-con e-child\" data-id=\"6e4a06a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9da6c54 w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"9da6c54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We listen first<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96f5c09 w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"96f5c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In a free 30-minute conversation, we learn about your service, your health and any contact you have already had with VAC. You can tell us what you are trying to do or where you have become stuck. You do not need to arrive with a complete set of documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-466a81e e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"466a81e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c39bdac e-con-full w-con e-flex e-con e-child\" data-id=\"c39bdac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aa07ca w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"8aa07ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t02\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13069ec e-con-full w-con e-flex e-con e-child\" data-id=\"13069ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a05593 w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"3a05593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We identify the right route<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c88e3 w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"87c88e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We discuss which VAC benefits may be relevant and whether your situation calls for a new claim, a review or appeal, a reassessment, or another kind of support. We explain the role we could play and other available support options. You decide whether to work with us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-924ec8d e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"924ec8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d719609 e-con-full w-con e-flex e-con e-child\" data-id=\"d719609\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67b4c86 w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"67b4c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t03\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b46288 e-con-full w-con e-flex e-con e-child\" data-id=\"8b46288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6caf1d w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"f6caf1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We bring the right information together<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c95128 w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"3c95128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We help identify what your claim needs and bring the pieces together, from the details only you can provide to medical information from health professionals and records VAC obtains from the Department of National Defence or Library and Archives Canada. Where appropriate, we coordinate appointments, track what is outstanding and keep you informed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8953c87 e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"8953c87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7dfefdc e-con-full w-con e-flex e-con e-child\" data-id=\"7dfefdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33f63df w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"33f63df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t04\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0889521 e-con-full w-con e-flex e-con e-child\" data-id=\"0889521\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81f42bc w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"81f42bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We apply experience and research to the details<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc1ffc0 w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"bc1ffc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We look at the information relevant to your circumstances, including service and trade history, available records, historical context and relevant precedent from similar cases where useful. Experience across thousands of claims helps us know where additional questions or research may be needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be469c7 e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"be469c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4a40550 e-con-full w-con e-flex e-con e-child\" data-id=\"4a40550\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5371ea5 w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"5371ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t05\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccea91c e-con-full w-con e-flex e-con e-child\" data-id=\"ccea91c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd4b2c4 w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"fd4b2c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We prepare the application with your input<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80cc758 w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"80cc758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We draft the application from what you have shared and go through it together. You can ask questions, correct details and make sure your experience is represented accurately. You decide what will go to VAC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90c36f3 e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"90c36f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75ab9a2 e-con-full w-con e-flex e-con e-child\" data-id=\"75ab9a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274a23b w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"274a23b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t06\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4eb179 e-con-full w-con e-flex e-con e-child\" data-id=\"b4eb179\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb9fa70 w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"bb9fa70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We help you file and follow up<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d459cf2 w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"d459cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>After you approve the application, we help you file the claim. VAC reviews it and may request further information. We help you understand those requests and what needs your attention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f17d7d e-con-full w-con hiw-step-row e-flex e-con e-child\" data-id=\"5f17d7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75a3cf9 e-con-full w-con e-flex e-con e-child\" data-id=\"75a3cf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a433905 w-text hiw-step-n elementor-widget elementor-widget-text-editor\" data-id=\"a433905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t07\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-358fc38 e-con-full w-con e-flex e-con e-child\" data-id=\"358fc38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54e6690 w-heading hiw-step-h elementor-widget elementor-widget-heading\" data-id=\"54e6690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We go through the decision with you<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71216df w-text hiw-step-p elementor-widget elementor-widget-text-editor\" data-id=\"71216df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When VAC issues the decision, we explain the letter and discuss the options relevant to your situation. That may mean understanding an approved benefit, considering a review or appeal, or looking at other support and benefits you or your family may need afterward.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af8bfd1 e-con-full w-con section-body section-body-narrow e-flex e-con e-child\" data-id=\"af8bfd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f7e78d e-con-full w-con hiw-fees e-flex e-con e-child\" data-id=\"2f7e78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-834ecaa w-heading hiw-fees-h elementor-widget elementor-widget-heading\" data-id=\"834ecaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why some veterans choose hands-on help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a8fad0 w-text hiw-fees-p elementor-widget elementor-widget-text-editor\" data-id=\"3a8fad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Veterans can apply directly to VAC, and free support options are available. For many people the hard part is not the forms. It is working out which route applies, what information is needed and keeping the moving pieces and follow-up on track. Our team has seen many service histories, health circumstances and claim routes, and brings that experience to your situation while treating every claim on its own facts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0690f65 e-con-full w-con hiw-fees w270-s14 e-flex e-con e-child\" data-id=\"0690f65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-645e8e3 w-heading hiw-fees-h elementor-widget elementor-widget-heading\" data-id=\"645e8e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Clear fees. Support from start to finish.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc56ccb w-text hiw-fees-p elementor-widget elementor-widget-text-editor\" data-id=\"cc56ccb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conversations with our team are always free and never commit you to using our services. If you choose to work with us, our fee is 10% on a successful claim. That fee reflects the full support we provide, from research and preparation to helping you file, coordinating appointments, organizing documentation, tracking what is outstanding, explaining VAC updates and decisions, and helping you understand the benefits and supports available to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e20de59 w-text hiw-fees-p w270-s24 elementor-widget elementor-widget-text-editor\" data-id=\"e20de59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You only pay if your claim is successful, and we explain the fee and terms clearly before you decide to proceed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46ba4e7 e-con-full w-con hiw-fees w270-s14 e-flex e-con e-child\" data-id=\"46ba4e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f32005c w-heading hiw-fees-h elementor-widget elementor-widget-heading\" data-id=\"f32005c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long it takes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47f7c8d w-text hiw-fees-p elementor-widget elementor-widget-text-editor\" data-id=\"47f7c8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The time needed to prepare a claim depends on your circumstances and the information required. VAC\u2019s review time also varies. We explain the steps within our control and keep you informed when VAC needs something further. We cannot guarantee when VAC will decide a claim or what the decision will be.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b636fb w-text inline-note-lg w270-s25 elementor-widget elementor-widget-text-editor\" data-id=\"1b636fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t270 West Consulting is independent and is not affiliated with Veterans Affairs Canada. VAC makes decisions about eligibility and benefits.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-01cb019 e-con-full w-con section-pad commitments-section e-flex e-con e-parent\" data-id=\"01cb019\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-47a7555 e-con-full w-con section-head e-flex e-con e-child\" data-id=\"47a7555\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84f5e4a w-text mono-label elementor-widget elementor-widget-text-editor\" data-id=\"84f5e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur code of ethics\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c623014 w-heading sec-h2 elementor-widget elementor-widget-heading\" data-id=\"c623014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What every veteran can expect from us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a39467 w-text sec-p elementor-widget elementor-widget-text-editor\" data-id=\"5a39467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The commitments that guide how we support every veteran, whether or not they become a client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2c54ab e-con-full w-con commitments-grid e-flex e-con e-child\" data-id=\"e2c54ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-98bf080 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"98bf080\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74e0d1e w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"74e0d1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t01\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e37844 w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"1e37844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Veteran first<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-107355f w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"107355f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Every decision starts with your well-being.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a452a27 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"a452a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d0c6c w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"c0d0c6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t02\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f6517b w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"9f6517b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Full transparency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98369db w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"98369db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We explain our services, fees, timelines and the alternatives available to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74984d6 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"74984d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-256cb55 w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"256cb55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t03\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8488a7 w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"d8488a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">No pressure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faef125 w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"faef125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You should never feel pushed. You decide if and when to go further.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f23fdc8 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"f23fdc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691a5ab w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"691a5ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t04\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e659e w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"57e659e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Respect for your choice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b52d4e w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"7b52d4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We explain the options available to you, including free sources of support, so you can decide what is right for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f21872 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"9f21872\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8cea15 w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"f8cea15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t05\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e80ce6e w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"e80ce6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Your best interests<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aad8589 w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"aad8589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our focus is helping you pursue the benefits and support available to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cd3078 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"1cd3078\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cdc098 w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"8cdc098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t06\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a151fa w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"5a151fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Confidentiality and dignity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8fbc73 w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"b8fbc73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your privacy and your dignity are non-negotiable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1e5185 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"c1e5185\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-862adde w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"862adde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t07\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9779271 w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"9779271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Advocacy beyond paperwork<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d83807a w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"d83807a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Support means compassion, guidance and practical help, not just forms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-818aa11 e-con-full w-con commitment e-flex e-con e-child\" data-id=\"818aa11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50a78fc w-text commitment-n elementor-widget elementor-widget-text-editor\" data-id=\"50a78fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t08\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fdc6ec w-heading commitment-h elementor-widget elementor-widget-heading\" data-id=\"8fdc6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support from start to finish, and beyond<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6880c0 w-text commitment-p elementor-widget elementor-widget-text-editor\" data-id=\"e6880c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We stay engaged through the claim and remain available after VAC\u2019s decision to help you understand what comes next.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-7173e3d e-con-full w-con section-pad section-tint w270-s6 e-flex e-con e-parent\" data-id=\"7173e3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a9180fa e-con-full w-con section-head e-flex e-con e-child\" data-id=\"a9180fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7ed525 w-heading sec-h2 elementor-widget elementor-widget-heading\" data-id=\"a7ed525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions about working with us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b215172 e-con-full w-con section-body section-body-narrow e-flex e-con e-child\" data-id=\"b215172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cf82f2 w-faq elementor-widget elementor-widget-n-accordion\" data-id=\"7cf82f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1310\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need to use the online status checker first? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1310\" class=\"elementor-element elementor-element-d00a975 e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"d00a975\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-406ca85 w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"406ca85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No. You can book a conversation directly. The short online form is an optional starting point.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1311\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1311\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if I have already started my VAC claim application? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1311\" class=\"elementor-element elementor-element-7b94a31 e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"7b94a31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1df3b62 w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"1df3b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We look at what you have completed and what remains. Then we explain where our help could be useful. You do not have to start over simply because you contacted us partway through.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1312\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1312\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if I have already received a VAC decision? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1312\" class=\"elementor-element elementor-element-7475d3d e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"7475d3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2cc9e w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"6f2cc9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bring the decision letter to a conversation with us. We can help you understand what VAC decided and discuss the routes that may still be available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1313\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1313\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I apply on my own or use free support? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1313\" class=\"elementor-element elementor-element-b8eb0cc e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"b8eb0cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52f3ffe w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"52f3ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. You can apply directly through VAC, and free support options are available. Some veterans choose 270 West because the process can involve different routes, information sources, appointments and follow-up. Our service is for people who want experienced, hands-on help managing those moving pieces while staying informed and in control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1314\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1314\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can someone in my family take part? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1314\" class=\"elementor-element elementor-element-458657f e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"458657f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b39ed34 w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"b39ed34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. A person you trust can join the conversation. We confirm your permission before discussing your personal case with them or acting on your behalf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1315\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1315\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I keep working with other organizations or professionals? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1315\" class=\"elementor-element elementor-element-f58cc66 e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"f58cc66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cda0e4a w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"cda0e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Absolutely. We respect the support you already have and, with your permission, can coordinate with others where helpful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1316\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1316\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can 270 West get information from VAC about my account? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1316\" class=\"elementor-element elementor-element-6c7bae8 e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"6c7bae8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d22bf4e w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"d22bf4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. With the appropriate authorization, 270 West can obtain information from VAC about your account and help you understand it. We can help you prepare questions or information you may need to provide, but we do not relay information to VAC on your behalf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1317\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1317\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is 270 West\u2019s relationship with Veterans Affairs Canada? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1317\" class=\"elementor-element elementor-element-67b3070 e-con-full w-con faq-answer e-flex e-con e-child\" data-id=\"67b3070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e88cdb3 w-text w-noclass w-p w-bare elementor-widget elementor-widget-text-editor\" data-id=\"e88cdb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>270 West is independent of Veterans Affairs Canada. VAC administers and decides benefits and services; our role is to help veterans understand their options, prepare the information they need and navigate the steps around a claim. We share the same end goal: helping veterans access the benefits and support available to them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need to use the online status checker first?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You can book a conversation directly. The short online form is an optional starting point.\"}},{\"@type\":\"Question\",\"name\":\"What if I have already started my VAC claim application?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We look at what you have completed and what remains. Then we explain where our help could be useful. You do not have to start over simply because you contacted us partway through.\"}},{\"@type\":\"Question\",\"name\":\"What if I have already received a VAC decision?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Bring the decision letter to a conversation with us. We can help you understand what VAC decided and discuss the routes that may still be available.\"}},{\"@type\":\"Question\",\"name\":\"Can I apply on my own or use free support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. You can apply directly through VAC, and free support options are available. Some veterans choose 270 West because the process can involve different routes, information sources, appointments and follow-up. Our service is for people who want experienced, hands-on help managing those moving pieces while staying informed and in control.\"}},{\"@type\":\"Question\",\"name\":\"Can someone in my family take part?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. A person you trust can join the conversation. We confirm your permission before discussing your personal case with them or acting on your behalf.\"}},{\"@type\":\"Question\",\"name\":\"Can I keep working with other organizations or professionals?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Absolutely. We respect the support you already have and, with your permission, can coordinate with others where helpful.\"}},{\"@type\":\"Question\",\"name\":\"Can 270 West get information from VAC about my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. With the appropriate authorization, 270 West can obtain information from VAC about your account and help you understand it. We can help you prepare questions or information you may need to provide, but we do not relay information to VAC on your behalf.\"}},{\"@type\":\"Question\",\"name\":\"What is 270 West\\u2019s relationship with Veterans Affairs Canada?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"270 West is independent of Veterans Affairs Canada. VAC administers and decides benefits and services; our role is to help veterans understand their options, prepare the information they need and navigate the steps around a claim. We share the same end goal: helping veterans access the benefits and support available to them.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-2dab26d e-con-full w-con dark-section cta-band section-pad w270-s7 e-flex e-con e-parent\" data-id=\"2dab26d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-867503e w-html elementor-widget elementor-widget-html\" data-id=\"867503e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div id=\"cta-topo\" style=\"position:absolute;inset:0;width:100%;height:100%;pointer-events:none\"><\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e0fc29 e-con-full w-con cta-grid e-flex e-con e-child\" data-id=\"9e0fc29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390e0a2 w-heading w-noclass w-h2 w270-s26 elementor-widget elementor-widget-heading\" data-id=\"390e0a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Choose how to begin<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b11bf e-con-full w-con w270-s8 e-flex e-con e-child\" data-id=\"41b11bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a12650 w-text w-noclass w-p w270-s17 elementor-widget elementor-widget-text-editor\" data-id=\"2a12650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Book a free 30-minute conversation to talk through your situation and learn where we can help. If you prefer to start online, answer a few short questions about your service, previous VAC claims and what you want help with. We will reach out to discuss the next steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e9e803 w-text w-noclass w-div w270-s11 elementor-widget elementor-widget-text-editor\" data-id=\"6e9e803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"\/book-a-consult\/\" class=\"btn-accent\">Book a Free Call \u2192<\/a>\n        <a href=\"\/vac-status-checker\/\" class=\"btn-outline\">Find the support that fits your situation<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36bc20a w-text cta-alt elementor-widget elementor-widget-text-editor\" data-id=\"36bc20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Prefer another way to connect? <a href=\"tel:18332709378\">Call us<\/a> or <a href=\"\/contact\/\">email us<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn how VAC claims work, from preparing an application to VAC\u2019s review and decision. See where we provide hands-on support and how you stay involved.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1067","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How VAC Claims Work | 270 West Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/270westconsulting.ca\/fr\/how-it-works\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How VAC Claims Work | 270 West Consulting\" \/>\n<meta property=\"og:description\" content=\"Learn how VAC claims work, from preparing an application to VAC\u2019s review and decision. 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