Hands-on support for Veterans Affairs Canada benefits
We help Canadian veterans and their families with disability benefits claims, reviews, appeals and reassessments.
Our Benefit Navigators help make a process with many moving pieces easier to navigate by coordinating the practical work, keeping you informed and helping you understand what comes next.
More than filing paperwork
Much of the work in a claim happens between the forms: understanding your circumstances, working out what information is needed, coordinating appointments, organizing documentation, following up and helping you understand VAC’s response. We help manage those moving pieces so you do not have to navigate them alone.
VAC Claims
We help you prepare your VAC disability benefits application, including a clear description of your condition and how it relates to your service. We coordinate medical appointments with experienced health-care professionals and review the application with you before you file it with VAC.
VAC Reviews & Appeals
If you disagree with a VAC decision, we help you understand the review routes, gather supporting information and identify what may be needed next.
VAC Reassessments
We help you decide whether a VAC reassessment is the right next step, connect you with an appropriate medical professional where an updated assessment is needed, and prepare the reassessment paperwork with you.
Ongoing Support
Support continues beyond a claim decision. We help veterans and families understand VAC letters and programs, connect with medical and community resources, and navigate other supports that may become relevant over time.
Frequently asked questions
What exactly does 270 West do?
We help Canadian veterans and their families understand and navigate VAC disability benefits. That can include understanding your options, organizing the information a claim needs, preparing the paperwork with you, connecting you with medical professionals and resources, helping you get ready to file, and supporting you through VAC’s decision and what may come next.
How do 270 West’s fees work?
Conversations with our team are always free. If you choose to work with us on a claim, our fee is 10% on a successful claim. The fee reflects the full support we provide: research, preparation, appointment coordination, documentation, helping you file, tracking what is outstanding, explaining VAC updates and decisions, and helping you understand benefits and supports. You only pay if the claim is successful, and we explain the fee and terms before you decide to proceed.
Does 270 West charge for all its support?
No. The 10% success fee applies to the claim support described above. Some other guidance and resources are available at no charge, and we explain what is included before you decide whether to work with us.
Is there any commitment required for the first meeting?
No. The first meeting is a conversation. We listen, answer questions and explain where we may be able to help. Then you decide whether there is a fit.
Does 270 West take over my claim?
No. It remains your claim. We take on much of the preparation, organization and follow-up, but you review the information, ask questions and approve what will go to VAC. When it is ready, we help you file it.
Can 270 West guarantee my VAC claim will be approved?
No. VAC makes the decision, and no responsible organization can guarantee the outcome. What we bring is experience across thousands of claims, careful service-history and supporting-information review, relevant precedent research where useful, and hands-on coordination so the claim is as complete and clearly supported as the available information allows.
Is 270 West part of Veterans Affairs Canada?
No. 270 West is an independent, Canadian-owned company with roots in veterans helping veterans navigate the VAC process. We work collaboratively within the system and help veterans understand their options, prepare their claim information and navigate next steps. VAC independently makes decisions about benefits and eligibility.
Not sure where to start?
Talk with our team about your situation in a free 30-minute conversation.