We treat your personal information with the same care we would want for ourselves. This policy explains what we collect, why, and how it is protected.
Information we collect
When you fill out a form, complete the VAC status check, or contact us, we collect the information you choose to provide, typically your name, email, phone number, and details relevant to your VAC claim. We also collect basic site analytics (page views, referrers) to help improve the site.
How we use your information
We use your information to respond to your inquiry, provide the services you have requested, and follow up about your claim. We do not sell your information, and we do not share it with third parties without your written consent, except where required by law.
How we protect your information
Client records are stored securely with reasonable safeguards in line with Canadian privacy legislation. Access is limited to the 270 West team members directly involved in your case.
Your rights
You can request access to the personal information we hold about you, ask for corrections, or ask us to delete it. Email info@270westconsulting.ca to make a request.
Cookies
Our site uses minimal cookies for analytics and essential functionality. You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. The latest version is always posted here, with the effective date below.
About two minutes · Confidential · No costWhere could you use support with VAC benefits?Answer a few short questions about your service, VAC history and what you would like help with. It is fine if you are unsure about an answer. A 270 West team member will review your answers and contact you to discuss possible next steps.Start now →Question {n} of {total}← Back{pct}% completeAlmost thereHow should we contact you?Full nameYour nameEmailPhonePreferred contact methodChoose onePhone callText messageEmailSending…SubmitConfidential. We never share your info.Answers receivedThank you, {name}.Thank you.We have received your answers. A 270 West team member will review them and contact you to discuss your options.This service is not monitored for emergencies. If you need immediate assistance, call 911. For 24/7 mental health support, call the VAC Assistance Service at 1-800-268-7708.Book a Free Call →RestartVAC Status CheckPlease enter your name and a valid email address.Please agree to be contacted so a 270 West team member can follow up.Please choose how you would like us to contact you.Please add a phone number so we can reach you that way.Too many submissions. Please try again in a few minutes.We could not send your answers. Please try again.CloseComing soon. This film is in production.11Have you served in the Canadian Armed Forces or RCMP?Regular ForceReserve ForceRCMPNoHave you received a VAC decision or assessment for the claim or condition you are asking about?YesNoPartiallyAre you experiencing service-related health issues?YesNot sureNoHave you previously filed a claim with VAC?Yes – approvedYes – deniedNoNot sureWhat are you looking to do?Start a new claimContinue a claim already in progressReview a VAC decisionReassess a condition that has worsenedHelp for a friend or family memberGeneral informationNot sure yetWho are you looking for information or support for?Spouse, partner or survivorFamily member or caregiverFriendGeneral informationNot sureWhat would you like help with?Understanding VAC benefitsHelping with an existing VAC matterCaregiver or family supportFinding other veteran resourcesGeneral information or not sureI agree to be contacted by a member of the 270 West Consulting team.
