How VAC claims work and where we can help
The stages are defined. The route, information and follow-up vary from one veteran to another.
A VAC claim moves through preparation, filing, VAC’s review and a written decision. We agree on a plan, prepare the application with you and review it together so you control what goes to VAC. When it is ready, we help you file it and stay involved through VAC’s review and decision.
How we work through your VAC claim
These steps describe our work on a new disability claim. If you have already started an application or received a decision, we begin at the point that applies to you.
We listen first
In a free 30-minute conversation, we learn about your service, your health and any contact you have already had with VAC. You can tell us what you are trying to do or where you have become stuck. You do not need to arrive with a complete set of documents.
We identify the right route
We discuss which VAC benefits may be relevant and whether your situation calls for a new claim, a review or appeal, a reassessment, or another kind of support. We explain the role we could play and other available support options. You decide whether to work with us.
We bring the right information together
We help identify what your claim needs and bring the pieces together, from the details only you can provide to medical information from health professionals and records VAC obtains from the Department of National Defence or Library and Archives Canada. Where appropriate, we coordinate appointments, track what is outstanding and keep you informed.
We apply experience and research to the details
We look at the information relevant to your circumstances, including service and trade history, available records, historical context and relevant precedent from similar cases where useful. Experience across thousands of claims helps us know where additional questions or research may be needed.
We prepare the application with your input
We draft the application from what you have shared and go through it together. You can ask questions, correct details and make sure your experience is represented accurately. You decide what will go to VAC.
We help you file and follow up
After you approve the application, we help you file the claim. VAC reviews it and may request further information. We help you understand those requests and what needs your attention.
We go through the decision with you
When VAC issues the decision, we explain the letter and discuss the options relevant to your situation. That may mean understanding an approved benefit, considering a review or appeal, or looking at other support and benefits you or your family may need afterward.
Why some veterans choose hands-on help
Veterans can apply directly to VAC, and free support options are available. For many people the hard part is not the forms. It is working out which route applies, what information is needed and keeping the moving pieces and follow-up on track. Our team has seen many service histories, health circumstances and claim routes, and brings that experience to your situation while treating every claim on its own facts.
Clear fees. Support from start to finish.
Conversations with our team are always free and never commit you to using our services. If you choose to work with us, our fee is 10% on a successful claim. That fee reflects the full support we provide, from research and preparation to helping you file, coordinating appointments, organizing documentation, tracking what is outstanding, explaining VAC updates and decisions, and helping you understand the benefits and supports available to you.
You only pay if your claim is successful, and we explain the fee and terms clearly before you decide to proceed.
How long it takes
The time needed to prepare a claim depends on your circumstances and the information required. VAC’s review time also varies. We explain the steps within our control and keep you informed when VAC needs something further. We cannot guarantee when VAC will decide a claim or what the decision will be.
What every veteran can expect from us
The commitments that guide how we support every veteran, whether or not they become a client.
Veteran first
Every decision starts with your well-being.
Full transparency
We explain our services, fees, timelines and the alternatives available to you.
No pressure
You should never feel pushed. You decide if and when to go further.
Respect for your choice
We explain the options available to you, including free sources of support, so you can decide what is right for you.
Your best interests
Our focus is helping you pursue the benefits and support available to you.
Confidentiality and dignity
Your privacy and your dignity are non-negotiable.
Advocacy beyond paperwork
Support means compassion, guidance and practical help, not just forms.
Support from start to finish, and beyond
We stay engaged through the claim and remain available after VAC’s decision to help you understand what comes next.
Questions about working with us
Do I need to use the online status checker first?
No. You can book a conversation directly. The short online form is an optional starting point.
What if I have already started my VAC claim application?
We look at what you have completed and what remains. Then we explain where our help could be useful. You do not have to start over simply because you contacted us partway through.
What if I have already received a VAC decision?
Bring the decision letter to a conversation with us. We can help you understand what VAC decided and discuss the routes that may still be available.
Can I apply on my own or use free support?
Yes. You can apply directly through VAC, and free support options are available. Some veterans choose 270 West because the process can involve different routes, information sources, appointments and follow-up. Our service is for people who want experienced, hands-on help managing those moving pieces while staying informed and in control.
Can someone in my family take part?
Yes. A person you trust can join the conversation. We confirm your permission before discussing your personal case with them or acting on your behalf.
Can I keep working with other organizations or professionals?
Absolutely. We respect the support you already have and, with your permission, can coordinate with others where helpful.
Can 270 West get information from VAC about my account?
Yes. With the appropriate authorization, 270 West can obtain information from VAC about your account and help you understand it. We can help you prepare questions or information you may need to provide, but we do not relay information to VAC on your behalf.
What is 270 West’s relationship with Veterans Affairs Canada?
270 West is independent of Veterans Affairs Canada. VAC administers and decides benefits and services; our role is to help veterans understand their options, prepare the information they need and navigate the steps around a claim. We share the same end goal: helping veterans access the benefits and support available to them.
Choose how to begin
Book a free 30-minute conversation to talk through your situation and learn where we can help. If you prefer to start online, answer a few short questions about your service, previous VAC claims and what you want help with. We will reach out to discuss the next steps.