Your service deserves
every benefit.
We work alongside Canadian veterans through a benefits process that can involve different routes, records, medical information and follow-up. Experience built across more than 1,700 clients and thousands of claim submissions that helps us make the process clearer, coordinate the details and help you understand what comes next.
Talk with a Benefit Navigator about your situation, ask questions and learn how we can support you.
How we help you navigate VAC benefits
From your first conversation through your claim and decision, we help make a detailed process more manageable. Our experience helps us know what questions to ask and how to bring the pieces together, while you stay informed and in control.
Hands-on help with claims, reviews and appeals, and reassessments
You may be starting a claim, reviewing a decision or dealing with a condition that has changed. We work with you on the next steps for your situation.
VAC Claims
We help prepare your disability benefits application, coordinate medical questionnaires with experienced health-care professionals and keep track of the information needed before you file with VAC.
VAC Reviews & Appeals
If you disagree with a VAC decision, we help you understand the route that applies, identify information that may strengthen the file and prepare the supporting material with you.
VAC Reassessments
If a condition VAC has already recognized has worsened, we help you understand whether a reassessment is the right route, connect you with an appropriate medical professional for an updated assessment and prepare the reassessment paperwork with you.
Ongoing Support
Support continues beyond the claim and the decision. We help veterans and families understand related VAC benefits, treatment supports, allowances and caregiver programs, and connect with practical and community resources when needs change.
Experience behind the support
The steps in a VAC claim are defined. What varies is how they apply to each veteran – which route fits, what information may be needed and what needs to happen next.
Experience across more than 1,700 clients has helped our team understand the questions worth asking, the information that may need a closer look and the practical issues that can slow progress. That experience helps us recognize what may matter and tailor the support to each client individually.
Our promise to veterans
Veteran Understanding
Our roots are in a family of veterans. We listen to your experience, respect your priorities, and explain the Veterans Affairs Canada benefits process without making assumptions about what you need.
Active Involvement
We take on the work of preparing your claim with you, coordinating appointments and tracking next steps. You stay informed and choose how to proceed.
Connected Support
With your permission, we coordinate with health-care providers and involve family or caregivers. We also provide other veteran-serving resources and supports and help you work through the steps after VAC’s decision.
Veterans, in their own words
Read how veterans describe their experience working with us.
Your service.
Our commitment.
Tell us what you would like help with. We will listen, answer your questions and explain where 270 West may be able to support you.